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A Premium Return Experience

Something wrong with your order? Start our hassle-free return process.

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Have you read our Exchange Policy?

EXCHANGE POLICY

    We're pleased to accept returns & exchange requests within 14 days of your package's arrival. 

    The following conditions should be met to qualify for exchanges:
  • The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
  • Due to hygiene reasons underwear, masks and socks cannot be exchanged or returned.
  • The returns parcel must contain the return label. Not adhering to this guideline will result in process delays and rejection.
  • Exchanges occur in the form of Store Credit, which is issued against the full price of the returned item.
  • If sale items are exchanged after conclusion of the sale event, the Store Credit issued will be equal to the current (or original) retail price of the item.
  • Store credit issued against the exchange request is valid for 12 months after the date of issuance.
  • Items purchased against Store Credit might be subject to shipping fee at checkout, depending on the order value of the new purchase. Please refer to our shipping policy for more information on shipping fees and free shipping thresholds.
  • It is the customer’s responsibility to ensure that the returned item match the exchange request. Any discrepancy between the exchange request and returned item will result in rejection of the exchange request.
  • Any item(s) purchased through Store Credit (against an exchange request) cannot be exchanged again.

Not Happy With Your Fit?

Start an exchange

Before you start an exchange, make sure you have read our exchange policy.

  • STEP 1
    START AN EXCHANGE
    Press the button below to get started with your premium exchange.
  • STEP 2
    Free Return Label
    Download your pre-paid return label from the e-mail confirmation link.
  • STEP 3
    Pickup From Your Doorstep
    Package your items and keep them ready for our premium pick up service.
  • STEP 4
    Get Your Store Credit
    After we receive your items and do a quality check, we will issue your store credit via email.

If you require further assistance please contact customer happiness team. We are also happy to assist you on Live Chat from 9 am to 6 pm Arabian Standard Time (AST), 7 days a week.

Exchange Policy

Read Our Exchange Policy

    We're pleased to accept returns & exchange requests within 14 days of your package's arrival. 

    The following conditions should be met to qualify for exchanges:
  • The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
  • Due to hygiene reasons underwear, masks and socks cannot be exchanged or returned.
  • The returns parcel must contain the return label. Not adhering to this guideline will result in process delays and rejection.
  • Exchanges occur in the form of Store Credit, which is issued against the full price of the returned item.
  • If sale items are exchanged after conclusion of the sale event, the Store Credit issued will be equal to the current (or original) retail price of the item.
  • Store credit issued against the exchange request is valid for 12 months after the date of issuance.
  • Items purchased against Store Credit might be subject to shipping fee at checkout, depending on the order value of the new purchase. Please refer to our shipping policy for more information on shipping fees and free shipping thresholds.
  • It is the customer’s responsibility to ensure that the returned item match the exchange request. Any discrepancy between the exchange request and returned item will result in rejection of the exchange request.
  • Any item(s) purchased through Store Credit (against an exchange request) cannot be exchanged again.
×

Have you read our Refund Policy?

REFUND POLICY

    We're pleased to accept returns & exchange requests within 14 days of your package's arrival. 

    The following conditions should be met to qualify for refunds:
  • The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
  • Due to hygiene reasons underwear, masks and socks cannot be exchanged or returned.
  • The returns parcel must contain the return label. Not adhering to this guideline will result in process delays and rejection.

  • Refunds will be processed to the original payment method used to place the order, except:
  • Cash on delivery payments are refunded as Store Credit.
  • Once store credit is issued against an order, a refund cannot be processed against the same order.
  • Refunds of orders placed through Tabby and Tamara are also subject to payment processor’s terms and conditions.
  • Original delivery charges are not included in the refunded amount.
  • It is the customer’s responsibility to ensure that the returned item match the return request. Any discrepancy between the return request and returned item will result in REJECTION of the exchange request.

Not what you had in mind?

Start a refund

Before you start a refund, make sure you have read our refund policy.

  • STEP 1
    START A REFUND
    Press the button below to get started with your premium refund.
  • STEP 2
    Return Label
    Download your return label from the e-mail confirmation link.
  • STEP 3
    Pickup From Your Doorstep
    Package your items and keep them ready for our premium pick up service.
  • STEP 4
    Get Your Refund
    After we receive your items and do a quality check, we will issue your refund back to the original payment method.

If you require further assistance please contact customer happiness team. We are also happy to assist you on Live Chat from 9 am to 6 pm Arabian Standard Time (AST), 7 days a week.

Refund Policy

Read Our Refund Policy

    We're pleased to accept returns & exchange requests within 14 days of your package's arrival. 

    The following conditions should be met to qualify for refunds:
  • The items must remain unused, unworn, unwashed, and undamaged, with all original labels and tags intact.
  • Due to hygiene reasons underwear, masks and socks cannot be exchanged or returned.
  • The returns parcel must contain the return label and invoice. Not adhering to this guideline will result in process delays and rejection.
  • It is the customer’s responsibility to ensure that the returned item match the return request. Any discrepancy between the return request and returned item will result in REJECTION of the exchange request.
  • Refunds will be processed to the original payment method used to place the order, except:
  • Cash on delivery payments are refunded as Store Credit.
  • Once store credit is issued against an order, a refund cannot be processed against the same order.
  • Refunds of orders placed through Tabby and Tamara are also subject to payment processor’s terms and conditions.
  • Original delivery charges are not included in the refunded amount.

Disclaimer for Exchanges & Refunds

Read Our Refund Policy

  • All exchanges and refunds are handled on a case-by-case basis and are at SQUATWOLF's discretion. SQUATWOLF reserves the right to decline exchange and refund requests if they don't fall under the said criteria.
  • Promotional offers such as "buy 1 get 1 free" or "buy 1 get 1 at a percentage off" are exempt from refunds. However, exchanges for these offers will be offered following our standard terms.
  • Should a product be rejected for return at any stage, we will make two attempts to redeliver the product to the customer. In case the customer does not accept the delivery, the product will be forwarded for liquidation, and we won’t be able to entertain further delivery requests.
  • Any items mistakenly or incorrectly returned to us (items that do not belong to SQUATWOLF) remain the sender's responsibility. SQUATWOLF will not be liable to return the incorrect item(s) back to the customer.

  • Missing & Wrong Items Policy:

    We apologize that your order has missing or wrong item(s). In this unlikely scenario, please contact our support team at support@squatwolf.com within 14 days of receiving the order.

    Please share the following information with our Customer Support to help us in investigating the issue:
  • Your order number
  • The name of the item you didn’t receive (in case of missing item)
  • The picture of the wrong item you received versus what you ordered (in case of wrong item)
  • Our support team will review each case separately and communicate the necessary steps with you within 3 working days.

    Please note that adherence to the specified time frame and the provision of appropriate evidence are essential for ensuring a fair resolution to any missing/wrong item inquiries.