MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
There are no custom duties for customers in Saudi Arabia
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
Easy Returns:
Changed your mind after placing an order? No problem! You can return items once received. For more information, please check our Return Policy.
Delivery Attempts:
We aim to deliver your order as soon as possible. Our courier will make 2-3 attempts to deliver your package. If you are still unreachable, the order will be sent back to us. For more information, please refer to our Return Policy.
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
There are no custom duties for customers in Saudi Arabia
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
Easy Returns:
Changed your mind after placing an order? No problem! You can return items once received. For more information, please check our Return Policy.
Delivery Attempts:
We aim to deliver your order as soon as possible. Our courier will make 2-3 attempts to deliver your package. If you are still unreachable, the order will be sent back to us. For more information, please refer to our Return Policy.
MORE QUESTIONS?
Please read our shipping policies below or contact our support team here.
TRANSPARENT SHIPPING POLICY
GENERAL
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How can I track my order?
Once your order is shipped, a tracking link will be sent to via SMS, and you can track it here.
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I didn't get an order confirmation. What do I do?
No worries! Confirmation emails are sent out immediately after placing an order. If you don't see one within 24 hours, please email us at support@squatwolf.com, and we'll sort it out.
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My order hasn’t arrived yet. Can you help?
Of course! If your package is delayed, please contact us via email at support@squatwolf.com. You can get in touch with our live chat support between 9AM-6PM Arabian Standard Time (AST), Sunday to Thursday.
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Do you deliver to PO Boxes or military addresses?
Currently, we don’t. Please provide a residential or commercial address for smooth delivery.
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What if my order goes missing?
We apologize for the inconvenience. In such a case, please ensure that you've checked your tracking number and have provided the correct address at the time of placing your order. Also, check with the courier. If you're still having trouble, email us at support@squatwolf.com.
Please Note: For security reasons, we cannot take responsibility for packages left at receptions or outside apartments based on courier recommendations. -
I changed my mind. Can I cancel my order?
Canceling your order after it has been placed is not possible. However, you can still return it after receiving it. For more information, please check our Return Policy. If you have more questions, you can always reach out to us at support@squatwolf.com.
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Can I update my shipping address?
Absolutely! If you need to change the delivery address within the same city, contact the courier and email us at support@squatwolf.com to keep us informed.
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I made a mistake in my order. Can I change it?
Once an order is dispatched, orders can't be changed. If you have already placed an order, then wait until you receive it. Once received, you can request an exchange here, please read our Return Policy for more information.
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Can someone else receive my order for me?
Certainly! Feel free to notify the courier in advance for a smooth delivery process. Your convenience matters, and we appreciate your cooperation!
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Do I need to be present at the time of delivery?
Absolutely! Our deliveries are signed for and can be received by anyone at the provided address. For online payments with contactless deliveries, the package may be left at your doorstep. However, please note that we're not responsible for packages left at receptions or outside apartments if misplaced.
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I placed an order during a sale event. When can I expect my delivery?
Due to the high volume of orders during Black Friday, Birthday Sale, and other special Sale Events, please anticipate a slight delay in order delivery.
COD POLICY
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Is the COD option available in my country?
Yes, COD is available for all customers in Saudi Arabia.
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I chose COD as my payment method. Can I get a refund?
COD orders are not eligible for a refund; only store credits are applicable. Please keep this in mind when placing a COD order.
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What should I know about the payment amount for COD orders?
Kindly have the exact amount ready for our courier to expedite the delivery process.
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How can I ensure timely delivery with COD?
Make sure you provide a full address, including street name, area, building number, district, and city. Also, a correct, active local phone number is crucial. If any details are missing, it might cause a delay or return of your order.
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Can I open and check the package when the courier arrives for COD orders?
It is kindly requested not to open the package when the courier arrives for Cash on Delivery (COD) orders. If you encounter any issues after receiving your order, please contact us at support@squatwolf.com, and we will assist you.
